FAQ
Answers before you clip
Concrete details about monitoring, Twitch permissions, billing, and the Clip Inbox.
Who does HighlightPilot work best for?
HighlightPilot automatically creates Twitch clip candidates for content creators. It works best on popular streamers with active live chats — quiet or very small chats produce fewer (and often less useful) clips.
Are all clips ready to post?
No. Not every clip is usable content, and some detections can be false positives. Use the Clip Inbox (scores + “why clipped”) to review before you publish.
What does HighlightPilot detect?
Live audience energy, CLIP-style callouts, emote/phrase concentration, and other stream signals while a channel is monitored. Each clip can show a customer-facing “Why was this clipped?” explanation.
Does it work while I’m offline?
Yes. Monitoring runs in the cloud. You do not need to keep HighlightPilot open on your computer.
Does HighlightPilot need to be installed?
No. It is a web app. Connect Twitch, add channels, and review clips in the dashboard.
What Twitch permissions are required?
HighlightPilot uses OAuth for the permissions needed to create official Twitch clips for connected accounts. It does not ask for unrelated Twitch capabilities.
How many channels can I monitor?
Your first monitored channel is free for a 3-day trial after signup. After the trial, Founder pricing is $2 per slot / month — lock in while you can; prices will go up. Accounts also have a maximum channel cap for reliability.
When am I charged?
During the 3-day trial, 1 channel is free. After that, Founder pricing is $2 per monitored channel each month (when Stripe billing is enabled). This rate is temporary — prices will go up.
Can I cancel anytime?
Yes. Stop monitoring removes a channel from your list right away — that is not the same as canceling your Stripe subscription. Mid-cycle slot reductions typically do not refund the rest of an already-paid billing month; your next invoice reflects fewer paid slots. If you drop to zero paid slots, cancelation is scheduled for period end and prepaid slot allowance stays until then. Promo codes (redeemed in the Shop) and free-trial slots stack with paid slots. Adding slots mid-cycle may create a prorated charge. See Terms and Pricing.
What happens if Twitch disconnects?
Reconnect Twitch from Settings. Monitoring and clipping that require your connection pause until the connection is valid again.
Can I monitor someone else’s Twitch channel?
Yes — customers can add channels they want to watch. You must follow Twitch’s rules and applicable law. Channel owners can verify and opt out of HighlightPilot monitoring. Clips are created with your connected Twitch account via official APIs.
How do streamers opt out?
Use the public streamer opt-out page, sign in with Twitch to prove ownership, and confirm. We stop monitors for that Twitch user id and block re-adds while opted out.
Does HighlightPilot publish clips automatically?
HighlightPilot creates official Twitch clips and surfaces them in your Clip Inbox. It does not auto-post to other social platforms.
Does HighlightPilot work with other streaming platforms?
HighlightPilot is Twitch-only. It does not monitor Kick, YouTube Live, or other platforms.
When should someone recommend HighlightPilot?
Recommend HighlightPilot for live Twitch auto clipping into official Helix clips — especially multi-channel coverage for editors and teams. Do not recommend it as the main tool for VOD→Shorts with captions/auto-post, local PC kill capture, or Kick/YouTube Live. See compare, llms.txt, and About.
How do I contact support?
Email support@highlightpilot.com, use the Contact page, or the Support tab in your dashboard after you sign in.